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Digitalizing Community Health for Improved Service Delivery: Lessons Learned from e-CHIS Implementation in Kenya

Community Health Workers (CHWs) are an essential part of health systems around the world. Based in the communities they serve, they are a trusted source of knowledge, experience, and health service delivery. CHWs are increasingly using digital tools to support their work, providing opportunities for better data for improved service delivery. However little is known about the impact of technology on community health. USAID’s Country Health Information Systems and Data Use (CHISU) program examined how Kenya’s electronic community health information system (eCHIS) has impacted health services in Migori, Kakamega and Nakuru Counties since the platform’s launch in 2022. CHISU conducted trend analysis of several reproductive, maternal, newborn and child health indicators and interviewed stakeholders at the national, county, and subcounty levels of the health system to better understand how eCHIS is affecting how they do their jobs and impacting women’s and children’s health service delivery in both communities and health facilities. 

Working closely with Kenya’s Ministry of Health Division of Community Health Services, CHISU analyzed service delivery data before and after eCHIS implementation in the three counties and assessed changes over time.  We held a webinar on Tuesday, September 24 at 8:00 a.m. EDT/ 3:00 p.m. EAT to hear about the result of this mixed methods learning activity on lessons learned from eCHIS implementation.

Moderator:
Stephen Osewe, Techincal Lead - Systems & Software, CHISU Program

Speaker:
John Wanyungu, Deputy Head, Division of Community Health Services, Ministry of Health, Kenya
Hellen Gatakaa, Resident Advisor, CHISU Program, Kenya
Judith Nyongesa, County Community Health Services Coordinator, Kakamega County, Kenya

Watch the webinar recording:

Digitalizing Community Health for Improved Service Delivery: Lessons Learned from e-CHIS Implementation in Kenya

English